Privacy Policy

INTRODUCTION

This Privacy Policy (“Policy”) outlines the data protection practices of Krownd Performance Health Clinic and its affiliated entities, including when you visit our website at www.krowndphc.com, use our mobile applications, or otherwise provide data to us. We refer to our website, mobile applications, and other services collectively as the “Services” in this Policy.

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE OUR SERVICES.

THE INFORMATION WE COLLECT AND HOW WE OBTAIN IT

We collect information about you through various means when you use our Services. Please note that we need certain types of information to provide the Services to you. If you do not provide us with this information, or request that it be deleted, you may not be able to access or use all or part of our Services.

1. INFORMATION COLLECTION AND USE

Information You Provide to Us

At Krownd Performance Health Clinic, we collect various types of information that you provide directly to us when you use our Services. These may include:

  • Personal information you provide when you register for an account or use our Services, such as your name, address, phone number, date of birth, and email address
  • Information about your medical conditions, treatments, physician referrals, prescriptions, lab results, or other health-related information, such as your physical and emotional characteristics, which we require to provide you with the best possible care
  • Billing information such as your shipping address, credit or debit card number, verification number, and expiration date, collected by our payment processors on our behalf
  • Other information that you choose to provide to us, such as your feedback, questions, or requests for customer support, technical assistance, or employment applications.

The specific types of information we collect will depend on the Services you use and the information you choose to provide. We may also collect demographic information, such as your gender and age, and user-generated content you post in public online forums on our Services. Please note that if you do not provide us with certain information, we may not be able to provide you with our Services.

2. Information We Collect Through Automated Means
As stated in this section, the company collects certain information about the user’s use of the Services and the devices used to access the Services. This includes information such as IP address, browser types, browser language, operating system, device IDs, referring and exit pages and URLs, platform type, number of clicks, files downloaded, domain names, landing pages, pages viewed, the order of those pages, the amount of time spent on particular pages, the terms used in searches on the sites, the date and time the Services were used, error logs, and other similar information.

The company and its service providers use a variety of technologies to collect this information, including cookies, web server logs, tracking pixels, and other similar tracking technologies. Cookies are small text files placed on the user’s computer or mobile device that allow the company to recognize the computer/device, store preferences and settings, understand the parts of the Services that have been visited and used, enhance the user experience by delivering and measuring the effectiveness of content and advertising tailored to the user’s interests, perform searches and analytics, and assist with security and administrative functions.

The company and its service providers may also collect general location information and precise GPS location information with the user’s permission to provide customized services, content, promotional offers, and other information that may be of interest to the user. The company notes that users can change their settings to block or disable cookies, but this may limit their access to certain features or offerings of the Services.

3. Collection of Information from Social Media and Other Content Platforms

By “liking” or “following” us on social media platforms like Facebook, Instagram, or Twitter, you may provide us with some personal information such as your name, email address, and comments or content relevant to us. Additionally, if you participate in our promotions or submit information through social media sites, we may also collect your information.

4. Information Received from Third Parties

We collaborate with third parties such as physicians, medical professionals, pharmacies, technical subcontractors, advertising networks, analytics providers, and search information providers. These parties may provide us with additional information about you.

HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes related to providing you with our Services:

  • Improving and managing the Services and facilitating the provision of health care services to you by physicians or other health care providers.
  • Conducting internal research to better understand our user base and improve our Services.
  • Communicating with you about the Services, your inquiries, and physicians or health care providers using our Services.
  • Contacting you by email, postal mail, or phone about surveys, promotions, special events, and our products and Services, as well as those of our affiliates, parent companies, and third-party partners.
  • Providing technical support and customer service.
  • Verifying your identity and administering your account, including processing payments and fulfilling orders.
  • Ensuring content from our Services is presented effectively and securely.
  • Measuring the effectiveness of advertising and content and customizing it to your needs.
  • Analyzing and researching your interests and needs to better understand our user base.
  • Complying with applicable laws and regulations and defending our legal rights.

Combined Information. We may combine the information collected through our Services with information received from other online and offline sources for the purposes discussed in this Privacy Policy.

Aggregate/De-Identified Data. We may aggregate or de-identify the information we collect to use for research and marketing purposes, and share it with third parties including advertisers, promotional partners, and sponsors.

ONLINE ANALYTICS AND ADVERTISING

  1. Online Analytics

We may use third-party web analytics services, such as Google Analytics, to collect and analyze usage information through cookies and similar tools on our Services. These services help us with auditing, research, or reporting, and assist with fraud prevention. Additionally, we use these services to locate the same unique users across multiple browsers or devices to better tailor our services and features to you. If you have a Google account with personalized advertising enabled, Google Signals can gather analytics and engagement information from across your various devices to provide us with better insights. To prevent Google from using your information for analytics or cross-device tracking for personalization purposes, you may install the Google Analytics Opt-out Browser Add-on or opt out of Google Signals by turning on “Opt out of Ads Personalization” in your Google Ads settings. You may also disable cross-device tracking through your Android or Apple device-based settings.

  1. Online Advertising

Our Services may use third-party advertising technologies, such as ad networks and ad servers like Facebook, Google Ad Words, and Vcita, to deliver relevant content and advertising for Transcend products on our Services, as well as on other websites and applications. These ads may be based on various factors, such as the content of the page you are visiting, your searches, demographic data, and other information we collect from you. The ads may be based on your current activity or your activity over time and across other websites and online services.

We may provide our customer information, such as email addresses, to service providers who can match this information in de-identified form to cookies or other proprietary IDs to provide you with more relevant ads when you visit other websites and mobile applications.

Please note that we do not have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your device by non-affiliated third-party advertising network services. If you want more information about tailored browser advertising and how you can generally control cookies from being placed on your computer to deliver tailored advertising, you can visit the Google Ads Settings page. However, we cannot guarantee the continued availability or accuracy of these mechanisms. If you exercise the opt-out choices above, you will still see advertising when you use our Services, but it will not be tailored to you based on your online behavior over time.

3. Mobile Advertising

When using mobile applications from us or others, you may also receive tailored in-application advertisements. We may use third-party service providers to deliver advertisements on mobile applications or for mobile application analytics. Each operating system, iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices provides its own instructions on how to prevent the delivery of tailored in-application advertisements. We do not control how the applicable platform operator allows you to control receiving personalized in-application advertisements; thus, you should contact the platform provider for further details on opting out of tailored in-application advertisements. You may review the support materials and/or the device settings for the respective operating systems to opt-out of tailored in-app advertisements.

HOW WE SHARE AND DISCLOSE YOUR INFORMATION

We may share your information for our business purposes in the following ways:

  • Affiliates and Subsidiaries. We may share information we collect within any Transcend member or group (i.e., our subsidiaries and affiliates, including our vendors) to deliver products and services to you, ensure a consistent level of service across our products and services, and enhance our products, services, and your customer experience.
  • Health Care Providers and Services. We share your information with health care providers: (i) to schedule and fulfill appointments and provide health care services as part of the Services, (ii) to whom you send messages through our Services, and (iii) for other treatment, payment or health care operations purposes, including pharmacy services, upon your request.
  • Service Providers. We provide access to or share your information with select third parties who use the information to perform services on our behalf. They provide a variety of services to us, including billing, sales, marketing, advertising, analytics, research, customer service, shipping and fulfillment, data storage, IT and security, fraud prevention, payment processing, and auditing and legal services. These entities may also include health care organizations, pharmacies, and other third parties we use to support our business or in connection with the administration and support of the Services.
  • Protection of Transcend and Others. By using the Services, you acknowledge and agree that we may access, retain and disclose the information we collect and maintain about you if required to do so by law or in a good faith belief that such access, retention or disclosure is reasonably necessary to: (a) comply with legal process (e.g. a subpoena or court order); (b) enforce our Terms of Use, this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (c) respond to claims that any content violates the rights of third parties; (d) respond to your requests for customer service; and/or (e) protect the rights, property or personal safety of Transcend, its agents and affiliates, its users and/or the public. This includes exchanging information with other companies and organizations for fraud protection, and spam/malware prevention, and similar purposes.
  • Business Transfers. As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions, (including in contemplation of such transactions) user information may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third-party, customer information (including your email address) would likely be one of the transferred business assets. If such transfer is subject to additional mandatory restrictions under applicable laws, we will comply with such restrictions.
  • Public Forums. Certain features of our Services make it possible for you to share comments publicly with other users. Any information that you submit through such features is not confidential, and we may use it for any purpose (including in testimonials or other marketing materials). For example, if you submit a product review on one of our sites, we may display your review (on other Transcend’s website and on third-party websites) Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Accordingly, please take care when using these features.
  • Consent. We may also disclose your information in other ways you direct us to and when we have your consent.
  • Aggregate/De-Identified Information. We reserve the right to create Aggregate/De-Identified Data from the information we collect through the Services and our sharing of such Aggregate/De-Identified Data is in our discretion.

YOUR MARKETING CHOICES

You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, promotions and special events that might appeal to your interests by contacting us using the information below. In commercial email messages, you can also opt out by following the instructions located at the bottom of such emails. Please note that, regardless of your request, we may still use and share certain information as permitted by this Privacy Policy or as required by applicable law. For example, you may not opt out of certain operational emails, such as those reflecting our relationship or transactions with you.

THIRD PARTY SERVICES AND NOTICE ABOUT HEALTH INFORMATION

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices, including data privacy and security process and standards of any third parties, including physicians and other health care providers using the Services, the manufacturer of your mobile device and other IT hardware and software, and any other third party mobile application, website, or service to which our Services may contain a link. These third parties may at times gather information from or about you. We have no control over the privacy practices of these third parties. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of these third parties.

HOW WE PROTECT YOUR INFORMATION

Transcend takes a variety of technical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet and that any such transmission is at your own risk.

Where we have given you (or where you have chosen) a password that enables you to access the Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. The information you share in public areas may be viewed by any user of the Services.

RETENTION OF YOUR INFORMATION

We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.

REVISIONS TO OUR PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Privacy Policy accessible through the Services, so you should review it periodically. The date this Privacy Policy was last revised is identified at the top of the document. You are responsible for periodically monitoring and reviewing any updates to the Privacy Policy. If we make a material change to the Privacy Policy, we will provide you with appropriate notice in accordance with legal requirements. Your continued use of our Websites or Apps after such amendments (and notice, where applicable) will be deemed your acknowledgment of these changes to this Privacy Policy.